In July 2026, the UK Gambling Commission announced that it would introduce a requirement for operators to carry out Financial Risk Assessments (FRAs) on certain customers through a staged implementation process. This marks a shift in the approach to assessing gambling harm by requiring operators to consider customers’ financial circumstances alongside existing indicators of gambling risk.

Insights from Andrew Rhodes, Chief Executive of the UK Gambling Commission, keynote at the 2025 IAGR Conference, and what his remarks on crypto adoption and regulatory risk mean for the Australian gambling sector.

Poorly drafted and unfair contract terms and conditions can exacerbate the level of customer complaints received by operators and in turn regulatory bodies.